EU project on co-created personalised mobile access to public services for senior citizens

2016-02-10 12.35.03 I am very excited to announce that we have been selected by the European Commission for a 3-year research and innovation action. The MobileAge project started in February 2016 and will focus on open government data, mobile technology, and the provision of public services in relation to Europe’s elderly population. Europe’s senior citizens are growing steadily and are predicted to comprise of 28% of Europe’s population by 2020. However, senior citizens do not normally share the same level of connectivity to the Internet as younger generations, and while government agencies are increasingly providing their services through digital platforms, this risks excluding senior citizens from the design and use of such services.

Mobile Age will provide the basis for the development of mobile-based open government services focused on senior citizens. We follow a co-creation methodological approach that will allow for a substantive participation of senior citizens. MobileAge will focus on the co-creation of services related to the production and use of open data for cities. This will be achieved by pursuing four objectives:

i) exploring and implementing innovative ways to support senior citizens to access and use public services through personal mobile technologies that are based on open government data,
ii) develop and deploy co-creation approaches and methodologies to engage senior citizens effectively;
iii) develop a situated, practice-based understanding of accessibility, mobility and usability of services from a senior-citizen point of view; and
iv) develop a framework for impact assessment and evaluation for co-creation approaches to open service development for the ageing population.

Mobile Age’s approach will be applied in cities and counties that are already providing innovative approaches for the participation of senior people in the development of city services: Bremen, South Lakeland, Zaragoza and the Region of Central Macedonia, with scenarios related to social inclusion, extending independent living, data curation for a safer and more accessible city, and the management of personal health information.

My role will be to lead a work package on Participatory Design in Civic Tech and Open Data, and I am very much looking forward to this challenging project.

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